We’re here to help.
Real people at NetLayers, by phone or email.
Common questions
Found a problem?
Email us your device, its software version, and what happened. A screenshot helps.
Do I need an account with NetLayers?
No. You sign in with the username and password your phone-system admin gives you. If you don’t have a phone system, we can provide one.
Does it use my mobile minutes?
No. Calls travel over Wi‑Fi or mobile data through your phone system, so your personal plan isn’t touched.
Will patients see my personal number?
No. Calls go out on your clinic’s line, so patients see the number they already know.
Can I use my own phone system?
Yes. MediCall works with phone systems run by NetLayers or by your own organisation. Ask whoever runs yours for a username and password.
I can’t hear the other person, or they can’t hear me.
Check that the microphone permission is allowed and try the call again on a different network. If it only happens on one network, let us know which one.
Is call recording legal?
It depends where you are. Some places require everyone’s consent. You are responsible for recording lawfully, so check your local rules first.
Which devices does it run on?
Android phones, iPhone, and Windows PCs. The download links are on the home page.
Ready to pick up from anywhere?
MediCall is free for Android, iPhone and Windows. No phone system yet? We’ll set one up with you.